Phone Operator/ BDC Representative

Phone Operator and BDC Representative

Job Description

Start your future with Thelen Auto Group. We are looking to fill a full-time position with someone that is a positive, reliable, energetic multi-tasker who is able to work well with others to fill our Internet/BDC Representative and Phone Operator position. This person is typically the first person with which a customer speaks when calling our dealer group. 

Responsibilities

• Receive inbound calls from current and potential customers by answering a multi-line phone system and direct calls accordingly
• Perform service department outbound follow-up calls
• Complete, respond to, and assign internet leads, throughout the entire dealership group accordingly
• Provide outstanding customer service on all calls and online inquiries
• Help with photo operations, including simple editing and website uploading
• Help maintain customer database
• Other tasks as assigned

Qualifications

• Computer skills a must: proficient in Excel while managing multiple systems and two screens simultaneously
• Ability to multi-task easily
• 1 year Customer Service experience
• Multi-line phone, CRM and photo editing experience is a plus, but not required. We will train the right person.
• Ability to sit in front of a computer and on the phone for long periods of time.
• Strong attention to detail
• Excellent verbal and written communication skills
• Monday through Friday availability, Saturdays are required on a rotational basis
• Ability to talk and type at the same time
• Excellent phone etiquette

Thelen Advantage: This is a full-time position and includes the following comprehensive benefits: medical, dental, vison, and life insurance, along with short-term and long-term disability. A 401k is available with percentage matched and paid vacation and holidays.

About Our Family: Thelen Auto Group is a family owned and operated company, serving the Great Lakes Bay Region since 1977. We pride ourselves on being unlike any other car dealership in Michigan by providing superior customer experiences and giving back to the community we live in.

 *To apply, email your resume through Indeed. No phone calls or walk-ins, please.